Complaints

If you’re unhappy with your Nurses & Midwives Health cover, or another element of your membership, please let us know. We’ll do our best to fix it as soon as possible.

You can contact us via any of the channels below, although phone is generally the quickest:

We strive to resolve complaints as quickly as we can. As a not-for-profit, your health and wellbeing are our top priority.

Your feedback also helps us understand what we can do better in the future.

For detailed info on how we manage member complaints, please see our Complaint Handling and Dispute Resolution Policy. If you make a complaint, rest assured it’ll be treated confidentially, and in accordance with our Privacy Policy.

If you’re unhappy with the outcome of your complaint, you have the right to escalate the issue to the Commonwealth Ombudsman.

The Commonwealth Ombudsman is an independent body that helps to resolve complaints and provides advice and information.

• To make a complaint, contact the Commonwealth Ombudsman at ombudsman.gov.au
• For general information (about private health insurance), go to privatehealth.gov.au